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My Traulsen freezer went down. Mike from service masters came out and diagnosed the issue and repaired it for us. Thanks I find the ck if your human box hilarious,but your repair service and professional staff are nothing less than perfect!Thank you for prompt,courteous and exceptional work.I live in San Fernando and my wife is a cancer survivor and keeping our home Cool is a necessity for her proper care.Alex took the call early Saturday morning and sent Tony to fix our problem within an hour! Amazing work by anybody's standards.I love you guys ,thank you. Thank you for your kind words. We are glad we could help you. “Rarely have I encountered a service professional as good as Kevin; he knows his stuff on Viking and his interactions with me were smart, informed, and complete. Great job!!” Thank you very much for your kind words and taking your time. On February 9, 2016 I contacted Service Masters concerning a problem with our Frigidaire refrigerator. We were very pleased with the quick response - Mike arrived at our condominium unit promptly, and proceeded to diagnose the situation. Called them and they came out same day. Job was completed also the same day.
We were fortunate to have Mike work on our refrigerator. He was polite and efficient; he worked hard and was careful to clean up the immediate work area. He certainly knows his business. Mike had to make a second trip to our place, because parts had to be obtained before he could finish the job. Yesterday (Feb. 11) our refrigerator was up and running again - ahead of schedule, certainly in terms of what we had expected. Mike also took care to follow up with a phone call the day after work was completed, to make sure that everything was OK. To us, that was an unusual and highly favorable level of dedicated service.
Our thanks to Service Masters and especially to Mike, for doing a fine job. Should we have any problem with our Frigidaire in the future, we certainly know now who to call.
Sincerely,
Barry and Anne B.
Overall great service,courtious and professional